From Promise to Practice™
The Pinky Promise™
The Pinky Promise™ is more than a statement.
It is a commitment to make the experience we promise the experience people actually receive.
Because a promise is only as powerful as the experience behind it.
The Promises
Organizations make promises every day.
Promises of
Safety
Promises of
Communication
Promises of
Compassion
Promises of
Responsiveness
Promises of
Respect
Promises of
Excellence
But the critical question is:
Are people actually experiencing the promise?
The Alignment
Where promises are kept or broken.
A promise lives or dies in the gaps between what is said and what is experienced. NorthStar examines the alignment between:
- 01What the organization says
- 02What leaders expect
- 03What employees understand
- 04What teams actually do
- 05What patients, residents, families, and caregivers experience
The Shift
From expectation to promise.
From
“This is what we expect.”
To
“This is what we promise—and this is how we will demonstrate it.”
Promise to Practice
Woven through every engagement.
The Pinky Promise™ is the thread that connects NorthStar's services, so that assessment, leadership, and coaching all point toward the same lived experience.
Pinky Promise™ Assessment
Independently evaluates whether people are actually experiencing the promise, and delivers a Pinky Promise™ Experience Profile.
View service →Fractional Chief Patient Experience Officer
The Fractional CPXO can serve as executive sponsor for implementing The Pinky Promise™ across leadership behaviors and frontline practices.
View service →Fractional Chief Patient Experience Officer
The Pinky Promise™ becomes the organization’s behavioral framework for consistency between leadership intent and lived experience.
View service →Executive Retreat
Pinky Promise™ Alignment defines the promises leaders want patients, residents, families, and caregivers to consistently experience.
View service →Leadership Academy
Leaders can work toward Pinky Promise™ certification, creating a common behavioral language across the leadership team.
View service →Executive Coaching
Coaching examines the relationship between what a leader says, what they do, and what their team experiences.
View service →Is your organization keeping its promises?
Start with a Pinky Promise™ Assessment and find out where the promise is strong, inconsistent, or broken.
Request an Assessment